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GENERAL CONDITIONS OF USE AND SALE
These General Conditions of Use and Sale (hereinafter, the “Conditions of Use and Sale”) regulate the conditions of sale and use of the website www.herotechnutrition.com (hereinafter, the “Website”), owned by PREPARACIÓN INTEGRAL SL (hereinafter, "Preparación Integral") and the conditions of purchase of products offered through the Website (hereinafter "Products").
Preparación Integral is a web-based online marketing platform for Products offered with special prices by PREPARACION INTEGRAL S.L. Spanish nationality company, with address at C / Benitagla nº32 (Políg. La Celulosa). 04007 Almería - SPAIN. PREPARACION INTEGRAL S.L., is registered in the Commercial Registry of Almería, in Volume 956, Folio 45, Page no. AL-25252, inscription 1, with CIF number B-04527628.
By accepting these Conditions of Use and Sale, the user agrees to register in PREPARACION INTEGRAL SL, and their data will become part of the “web users” file of said company, and the treatment of those files will be in accordance with the provided in the Privacy and Cookies.
Preparación Integral provides information about Products, own Preparación Integral and offers the possibility of acquisition through the Website. People who intend to purchase Products through the Website, must have the status of "User", which is acquired by completing the registration form, accepting these Conditions of Use and Sale and Privacy and Cookies and following the steps indicated Preparación Integral.
These Conditions of Use and Sale are the conditions applicable to the use of the Website and the contracting of Products through the Website and replace any other conditions, unless prior agreement and in writing between Preparación Integral and the User. Consequently, the User who accesses the Website and/or contracts for Products through the Website agrees to submit and are bound by the Conditions of Use and Sale as they are written at the time the Site is accessed Web.
All Users who access the Website must be over 16 years of age with sufficient legal capacity to enter into contracts.
Preparación Integral operates through the Website for the territories of Peninsular Spain, Continental Portugal and the Baleares Islands (Palma de Mallorca, Ibiza and Menorca), as well as in Germany, Continental France and Peninsular Italy.
For shipments to Melilla, Ceuta, the Canary Islands and Gibraltar and for other destinations, request information by email: info@herotechnutrition.com or by phone at +34 950 228 775.
SHIPPING:
Areas and countries where we ship:
· Peninsular Spain
· Baleares (Palma de Mallorca, Ibiza and Menorca)
· Continental Portugal
· Germany
· Peninsular Italy
· Continental France
· Hungary
GENERAL SHIPPING CONDITIONS:
SHIPPING COSTS:
1 - Payments with Bank Card, Paypal or Transfer:
These payment methods are accepted for Peninsular Spain, Baleares Islands (Palma de Mallorca, Ibiza and Menorca) and Continental Portugal, as well as Germany, Peninsular Italy and Continental France.
• Peninsular Spain:
Purchase from 20 €: Free shipping .
Purchase less 20 €: 6 € charge
The estimated delivery time since Hero Tech Nutrition receives the deposit of the order amount by transfer, paypal or bank card is 24-48 hours (business days).
• Baleares:
- Palma de Mallorca:
Purchase from 60 €: Free shipping .
Purchase less 60 €: 15 € charge
The estimated delivery time since Hero Tech Nutrition receives the deposit of the order amount by transfer, paypal or bank card is 3-4 days (business days).
- Ibiza and Menorca:
Purchase from 60 €: Free shipping .
Purchase less 60 €: 15 € charge
The estimated delivery time since Hero Tech Nutrition receives the deposit of the order amount by transfer, paypal or bank card is 3-4 days (business days).
• Portugal Continental:
Purchase from 20 €: Free shipping .
Purchase less 20 €: 6 € charge
The estimated delivery time since Hero Tech Nutrition receives the deposit of the order amount by transfer, paypal or bank card is 24-48 hours (business days).
• Germany, France Continental and Italy Peninsular:
Orders will only be sent to these destinations when the purchase from 12 euros.
Purchase from 60 €: Free shipping.
Purchase less 60 €: 15 € charge
The estimated delivery time since Hero Tech Nutrition receives the deposit of the order amount by transfer, paypal or bank card is 3-4 days (business days).
• Hungary:
Purchase from 150 €: Free shipping .
Purchase less 150 €: 30 € charge
The estimated delivery time since Hero Tech Nutrition receives the deposit of the order amount by transfer, paypal or bank card is 3-4 days (business days).
2 - Cash on Delivery:
Only cash on delivery can be made for Peninsular Spain, Baleares Islands (Palma de Mallorca, Ibiza and Menorca) and Continental Portugal.
• Spain Peninsular and Continental Portugal:
Purchase from 40 €: No charge cash on delivery
Purchase less 40 €: 3 € charge of cash on delivery
• Baleares (Palma de Mallorca, Ibiza and Menorca):
Purchase from 50 €: No charge cash on delivery
Purchase less 50 €: 3 € charge of cash on delivery
PRODUCT PRICES
The prices of the Products offered through the Website include VAT and any other applicable taxes. However, these prices do not include the shipping costs of the Products. These are exposed in the payment process and must be accepted by the User at the time of the order request.
The final prices of the order depend on the amount of the order, destinations to the areas of the Territory and the method of payment chosen: bank transfer, bank card, Paypal or cash on delivery.
Preparación Integral reserves the right to change its prices at any time. The Products will be billed at the price in effect at the time of order registration.
DELIVERY OF THE ORDER OF PRODUCTS
Preparación Integral undertakes to deliver the Product in perfect condition at the address indicated by the User and which, in any case, must be included within the Territory that makes shipments. In order to optimize the delivery process, the address indicated by the User must be an address where delivery can be made within normal business hours.
If at the time of delivery of the Product at the indicated address, the User is absent, the carrier will leave a notice indicating how to proceed to arrange a new delivery. If, after ten (10) calendar days from the date of the notice, the User has not contacted the carrier to arrange a new delivery date, the Products will be returned to the Preparación Integral warehouses and the User must take over of shipping and return costs, as well as possible associated management costs.
Preparación Integral will not be responsible for errors or damages caused in the delivery when the delivery address entered by the User does not fit the place of delivery desired by the User.
At the time of delivery of the order for Products, the User must show his identification document to the carrier, sign the delivery note and request a copy of it from the carrier.
ESTIMATED DELIVERY TIME
Estimated delivery since the order was placed:
· Peninsular Spain: 24-48 hours (business days).
· Baleares Islands (Palma de Mallorca, Ibiza and Menorca): 3-4 days (business days).
· Continental Portugal: 24-48 hours (business days).
· Germany, Peninsular Italy and Continental France: 3-4 days (business days).
· Hungary: 3-4 days (business days).
Note: in non-urban areas, orders may suffer some delay.
Preparación Integral does not deliver Products on Saturdays, Sundays, national, regional and local holidays.
Preparación Integral will inform the User, by sending an email to his email or phone call, of the unavailability of the Product and the possible delay of the shipment, within a period of 24-48 hours (working days) after the order.
The delivery is considered made from the moment in which the Product has been made available to the User at the place of delivery indicated by the User.
The risk of the Products (among others, loss, impairment or theft) will be transmitted to the User from the moment the order for Products has been made available to the User in accordance with the provisions of these Conditions of Use and Sale.
RETURN OF PRODUCTS
(i) Right of withdrawal
The User will have a maximum period of fourteen (14) calendar days from the delivery of the Product to withdraw, totally or partially, from the purchase of the Product, in accordance with the applicable legislation.
Once the period of fourteen (14) calendar days has elapsed, Preparación Integral will not accept returns for withdrawal of purchases of Products.
For reasons of hygiene and health, Preparación Integral restricts the returns of products that have been handled or unsealed, therefore, the return of the same will not be accepted. To make the return the following requirements must be met:
- The Product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
- The return to Preparación Integral must be done using the same box used in delivery in perfect condition.
- The delivery note of the Products must be included in the package.
Once the User has informed Preparación Integral of the return, Preparación Integral will schedule the collection of the Products and inform the User by email or phone call, of the date and time at which said collection will take place.
Preparación Integral will not be responsible for the direct costs and expenses caused by the returns of Products in the exercise of the right of withdrawal, therefore the User will assume the shipping and return costs for return.
(ii) Refund of the price of the Products to the User
In the event of the exercise of the right of withdrawal of section (i) the User will be entitled to reimbursement of the price of the returned Products, excluding shipping and return (round trip), provided that the returned Products are found therein conditions in which they were delivered, have not been used or unsealed.
Preparación Integral will check the adequacy of the returned Product in its warehouse, reserving the right not to make the refund in case it detects that the Product purchased and the returned product do not match or that the return has not been made in accordance with these Conditions of Use and Sale .
Partial returns of an order will result in refunds of the product price. Shipping costs will not be returned.
Preparación Integral will manage the price return order within a period of forty-eight (48) hours from the confirmation of arrival to the warehouse of the returned order and, in any case, in a period not exceeding the course of 14 calendar days from the User communicated his withdrawal. The application of the refund of the price in the User's account or card will depend on the card and the issuing entity. The deadline for applying the price refund will be up to seven (7) calendar days for debit cards and up to thirty (30) calendar days for credit cards.
(iii) Return of defective Products
The User will have the right to reimbursement of the price, shipping costs and transport costs of the return of defective Products or Products delivered if they do not correspond to the order made by the User, in accordance with the applicable legislation .
In these cases, the return to Preparación Integral of the Products may be carried out in the manner established in section (i) above or by contacting the Preparación Integral. In the case of return of defective Products, or that do not correspond to the order made by the User, Preparación Integral will be responsible for the transport costs of the return of the Products, as long as the return is made from within the Territory.